Coronavirus (COVID19): help and support
Support for customers impacted by coronavirus.
As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money.
Your peace of mind is still our top priority. So, we’ve put in place some additional support and information to help.
Branch availability update
Following the Governments confirmation of new measures to tackle coronavirus, our branches will remain open, but we have to make changes.
Update to our branch opening hours
Temporary branch closures
Telephony update
Due to the challenging times we’re all experiencing, we’re dealing with a higher number of calls from customers than normal and our call wait times may be longer than usual.
We are doing our best to help customers as quickly as possible and we appreciate your understanding. You can still use our online and mobile banking services and our automated service if they’re relevant to your account.
Please visit our service status page and our temporary branch closure page for the latest updates.
Private Banking
Our Private Banking service provides you with a dedicated named contact who supports your day to day banking needs, ensures you benefit from exclusive products and introduces you to specialist partners when required.
Stand-alone services
The following services are available to customers even if they are not eligible for our Private Banking service:
Specialist Lending
If you have a complex or unique borrowing requirement our Specialist Lending team are on hand to help you find the best way to finance your ambitions.
Specialist Lending >
Estate Administration
Our Estate Administration Service can relieve the burden placed on Executors and next of kin by taking care of all the financial, legal, tax and personal matters that arise following bereavement.
Estate Administration >
Financial Advice
Our partnership with Schroders Personal Wealth gives you access to expert Schroders Personal Wealth Advisors who are committed to bringing your financial plans to life. Eligibility Criteria, Fees and Charges Apply.